"Good Afternoon. My name is Mr. Bruce and I'm the manager here at Elite SA. How was your tour?"

"Great! Sign me up!" Pierce expressed enthusiastically, earning a discrete eye-roll from Patrick."

"Excellent. Miss Carter was your guide today. Did you feel that she was knowledgeable and answered all of your questions?"

"She was great. Matter fact, sign us up for two of those Diamond Packages."

"Wonderful! In my opinion, I believe that the Diamond Package is the best value, and the benefits are plentiful. Let's step into my office and I'll go through the list of benefits for you, just in case any were left out."

Pierce and Patrick...