ELLA

“They probably have to take extra care with their pets so they don’t have to make the trip often or rely on what’s available—stairs or the elevator,” he replied.

“It would be terrible if they were in the elevator when it stopped working. An anxious animal isn’t easy to deal with,” I said as we got closer to the receptionist’s desk.

He nodded and turned to the receptionist, who suddenly wore a bright smile—a far cry from the bored expression she had when we arrived. He told her where we were headed and asked if the vet was available.

When she responded in the affirmative, he thanked her, and...