Please go to your Paypal account to check whether the transaction is successful. You can click this link to check your top-up order: https://www.paypal.com/
You can check whether your recharge record has been credited to your account in this way.
1.Open the【Mine】 page, click the avatar in the upper right corner.
2.Click 【My Unlocked】,to view the use of gold coins and the unlocking of books.
After confirming that everything is correct, you can refresh the page and retry.
If you find that a successful order has not been received, or your coin record account information has not changed for a long time after recharging, you can follow the steps below to report the situation:
Supply some iformation to our team to solve the problem.
- The first is your userID , you can find it as follows:
1. Click on 【Account】 at the top right.
2. Take a screenshot.
- Paypal payment information,You can find it as follows:
1. After you pay by Paypal, you get a confirmation email that you can use as a receipt. You can find your "Transaction ID" on this receipt.
2. If you can’t find your confirmation email, you can get a receipt online: Visit https://www.paypal.com/signin and sign in with your Paypal account.
3. To get your receipt, select an order.
4. Take a screenshot
Last but not the least, in order to solve your problem more efficiently, could you please send the two screenshots to us by email fanovelofficial@gmail.com.