"Good morning, Katie, Emma," he said, stopping the cart with his foot as if this situation were the most normal thing in the world.

"Good morning, Sir," Emma chirped. Katie, sullenly, said nothing. She was trying to figure out if the two of them together could take this guy by surprise--but her hands were still cuffed, and if he'd really overpowered the other two that easily...

"You should teach Katie the proper greetings when you have a moment, Emma," he said, giving her a slightly harder look. "I need to take Jen and Amber here downstairs to instill a little discipline. You two can each take a kneeling pad and...