Mary's POV

Kate places a call on the reception office of the supermarket, using the official number on their site. She hands over the phone, I stare at her. Have you forgotten the protocol? I hope we, being friends, haven't let her forget the protocol which is to make the call, introduce who is going to talk once the person on the other end replies. My gaze sends the message through and she takes back the phone.

"I'm sorry, I forgot." She holds the phone until it's picked by the receptionist.

"Hello, this is the reception room of Clarence Stores. May I know your identity and your purpose of calling?"...