When Susan brought his name up to me almost a decade later, saying he was one of my employees and a new volunteer for one the charities she was involved with, I didn't recognize his name. Miss Davis had to look him up for me in the company directory. I stopped by his office later that week to say thanks for volunteering his time to the charity and for helping maintain our company's partnership with the community. I still didn't remember who he was.

It wasn't until our company picnic that I remembered. Jason had come over to briefly speak with Susan while we were filling squirt guns for the...