I assumed that Greta was the older lady in the maid outfit that we passed on our way to our destination. She smiled and nodded to Natalie and me as we passed. She was holding a feather-duster and appeared to be busy - although I hadn't seen dust on anything so far. Even the massive chandelier over the huge stairway had been radiant and spotless.

The lounge looked like a sports bar. There were a dozen tables scattered through the room. Every wall was covered in massive televisions with a different channel, sport, or game on each one. At the end of the room was a wall of shelves with...