"You have got to be fucking kidding me!" I shouted over the phone. I didn't care about their reaction at this point, because they were pushing all my last buttons.

"Ma'am, you need to calm down" the person over the phone said in a calm voice. Of course they could be calm.

"CALM DOWN!?" I shouted once again.

"Don't you fucking dare tell me to calm down?" I snapped angrily.

"We will try to get everything done before the deadline" the person spoke once again. They were trying to reassure me and were failing terribly.

"Try? No you will not try. You will get this shit fucking sorted out before-"...