"I want to change this drink," said a customer, looking displeased with the drink Angeline had just served.

"But, miss, this is the drink you ordered earlier." Angeline showed her the slip of paper with the customer’s order.

The young woman, sitting with a haughty posture, glared at Angeline. "I don’t care! I changed my mind and want a different drink! Just take this one and bring me a new one right now!"

Not wanting to cause trouble on her first day, Angeline chose to comply. Before replacing the drink, she explained the situation to the manager.

"This time, let her change the drink. But next time, don’t let her...