Lance

Inside the meeting room, the air feels heavy, almost suffocating, as if there isn't enough oxygen to go around. I'm surrounded by key people from the PR and Marketing departments—all silent, all on edge. Laptops are open in front of them, charts glowing on their screens, yet not a single one dares to speak first.

My temper is already running hot.

The issue is trending online. A single customer complained about MobTech's upgraded mobile phone model. Just one complaint, yes—but enough to damage the brand's image if left unchecked.

"What's your plan for this?" I ask sharply, my voice firm and unforgiving. "I already raised this last week. I...