David clutched his phone tightly in his hand. He was fuming, talking incoherently as he vented his anger. And Lanny, who was on the other end of the line, was not having any of it. Her mind was set.

Exasperated, Lanny finally screamed into the phone, "I've told you a thousand times! I'm not coming back! Either you help me with this, or you don't!"

Then, without giving David a chance to answer, she angrily hit the red icon and hung up.

This infuriated David. He stomped his feet but that did nothing to appease the anxiety that had already formed a knot in his stomach.

He paced back and...