QUEEN sat in her San Francisco office, elegantly dressed in a white silk blouse and black pencil skirt, her heels crossed as she sipped from a glass of wine. The day had been hectic, so hectic. She had flown in that morning, stormed into the office, and immediately tackled the shipment crisis that had been threatening her company's reputation.

And now, with at least a huge part of the problem resolved, she allowed herself a moment to relax.

Across from her sat Bianca, who was watching her intently, knowing that when Queen got this quiet, she was deep in thought.

"What is on your mind?" Bianca finally asked, shifting in...